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How Delta Insurance cut reconciliation time by 75% and scaled across 3 markets.

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Customer:
Delta Insurance
Industry:
MGA and Lloyd’s coverholder, Asia Pacific
Regions:
New Zealand, Australia, Singapore

Outcomes a glance.

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75-90% premiums automatically reconciled across three markets
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Reconciliation time cut by 75%. Month-end went from weeks to days.
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Scaled without headcount. Growth across NZ, AU, Singapore with same team size
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Culture shift. The team moved from firefighting to strategic work
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Always audit-ready. A complete, timestamped audit trail for every transaction.

About Delta Insurance

Delta Insurance is an MGA and Lloyd’s coverholder operating across Asia Pacific. Founded in 2014, the company has grown to over 100 people across New Zealand, Australia and Singapore.

Delta was the first MGA in Asia Pacific to achieve an AM Best performance assessment rating of “Excellent”, a rating it has held for four consecutive years, reflecting its focus on governance, operations and financial efficiency.

The challenge.

"We had manual processes, endless checks and reconciliations... either we accept delays or we think about how we do things differently. Hiring more people to manage more spreadsheets was not the future Delta wanted."

- Jordan Urry, CFO, Delta Insurance

When Jordan Urry joined Delta Insurance as CFO in mid-2023, the business was growing fast - but the back office was struggling to keep up.

Delta had invested in a bespoke underwriting and claims platform designed for underwriters and claims handlers. Finance and operations had been an afterthought. As volumes grew across New Zealand, Australia and Singapore, cracks started to show.

Reconciliations sprawled across spreadsheets, bespoke systems and data warehouses. Manual processes were "here, there, and everywhere." Month-end close kept taking longer. The finance and operations teams were firefighting, not adding strategic value.

Jordan saw three options: accept delays and live with the pain, add more headcount to feed the spreadsheets, or fundamentally change how the back office worked.

The solution.

"When I first heard about Grappler, wow, this sounds amazing... it honestly seemed too good to be true. But the more questions I asked, the better it sounded."

- Jordan Urry, CFO, Delta Insurance

Jordan had seen this problem before. At his previous role in the UK, he'd dealt with the pain of reconciling across multiple policy systems and data sources following acquisitions. Managing everything in one place while maintaining control had felt impossible.

When he first heard about Grappler, it sounded too good to be true. But the more questions he asked, the better it sounded.

Grappler sits on top of existing platforms to automate insurance finance processes without replacing core systems. It ingests data from multiple systems, banks and email remittances, automates matching and reconciliation at scale, and highlights exceptions that need human attention.

But the challenge wasn't just implementing technology - it was changing mindsets. How do you demonstrate the power of a system that "just does the work in the background”? For an operations manager used to spending an hour on a single remittance, the idea that a $2 million remittance with 200,000 lines could be reconciled pretty much automatically required a major shift in thinking.

The results.

"Grappler hasn't just been a tech upgrade, it's been a culture shift across our back office teams. Our operations team is a lot more engaged now. It's exciting for them to come to work rather than just the same monotony day in and out."

- Jordan Urry, CFO, Delta Insurance

1. 75-90% of premiums automatically reconciled

Australia hits around 90%, New Zealand 75% (driven by broker data maturity differences), representing a huge leap in efficiency and accuracy.


2. Reconciliation time cut by 75%

What used to take up the entire month now takes days, freeing finance teams for forecasting, reporting and business support.


3. No additional headcount required

Delta scaled across three markets without expanding the finance and operations teams.

 

4. Full transparency and auditability

Grappler provides a complete, timestamped trail of when data was loaded, when and how it was reconciled, who actioned which items, and how cash moved from bank statement, to remittance, to bordereaux, to payment out.

Auditors have end-to-end evidence of every step in the cash process.

 

5. Data quality issues are now visible

Underwriting teams are more accountable for data accuracy up front.

Finance can identify patterns, like recurring GST or stamp duty miscalculations and fix them.

Constructive conversations can take place with Brokers about data quality.

What's next.

Delta continues to push for higher automation rates, working with underwriting teams on data accuracy and engaging brokers in constructive conversations about data quality - particularly in less mature markets.

The efficiency gains have enabled Delta to reallocate people from finance and operations to underwriting, using tools and automation to get the best from their people.

Grappler has become a growth enabler, allowing Delta to scale across Asia Pacific while maintaining the operational excellence that earned them four consecutive years of AM Best's "Excellent" performance assessment rating.

See Grappler in action.

Book a demo to see how the Grappler handles your specific insurance accounting workflows. Or if you have questions about implementation or integration, talk to our team.

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