When Simon O'Callaghan joined SGUA as CFO, the finance team was handling significant premium volume manually. Two people were managing reconciliation across multiple distribution channels - intermediated, direct and property managers, and rapid growth was really stretching their capacity.

Between legacy data from a policy system transition and undocumented processes, the team didn't have the visibility they needed into the business's cash position.

SGUA had moved to a new policy system that didn't have the credit control module their legacy system had, so they needed a solution, and fast.

The alternatives were to find a credit control function they could bolt-on to a policy system, build one, or implement a purpose-built insurance accounting software platform.

"I can't name any direct competitors in this space - Grappler sits in a sweet spot."

1. Daily cash visibility

SGUA now knows exactly where its cash position is every single day, versus waiting until month-end.

2. Audit confidence

During audits the team can extract accurate reports instantly. "Our ability through Grappler to extract reports and send them, and the accuracy of those reports, just makes life easier."

3. Multiple distribution channels handled seamlessly

SGUA has added value to Grappler by expanding from intermediated business to include direct channels and property managers. "Grappler has built out the ability to handle our three [distribution channels] - most policy systems won't have that."

4. Complete transparency

"You're able to go and see all the history of what happened to something, where it's been moved, where it came from," explains the Finance Team.

5. Performance tracking over time

With consistent reporting, SGUA can track how its credit control function is performing compared to previous years, and measure whether process changes are actually working.